Frequently Asked Rental Questions
Do I need to make a reservation?
It’s highly recommended that you reserve your boat as you will be prioritized over walk-ins. Should the weather become a problem we will be able to contact anyone with a reservation. Reservations are available online until the night before the day you want to paddle. Please note that weekends are very busy so we recommend you reserve well ahead of time.
What is the usual rental season?
We are typically open for rentals from the beginning of June to the end of September; weather permitting. We start taking rental reservations a week or two before we open once we have a good idea when the water temperature will be above 13 celsius. Our website homepage will always let you know these details and the day’s weather and any cancellations.
What should I wear?
Ensure that you dress for the weather that day but also bring sunglasses, sunscreen, a change of clothes and something warmer for when you get off the water. We have free garbage bags for you to use to store anything extra you bring in your kayak. A snack and water bottle is recommended For footwear, we suggest something you don’t mind getting wet and you will need to wear your footwear around our docks.
How late can I cancel my boat rental reservation and get a full refund?
In order to cancel and receive a full refund for your boat reservation, you must email email@example.com by 5:00pm the DAY PRIOR. Please do not leave a voice message. Zero refund for ‘no show’.
What kind of experience do I require for a rental?
Tandem kayaks are our only beginner friendly boat as they are less tippy, and we can usually get complete beginners out on the water. For solo kayaks you need to be comfortable paddling in choppy conditions and have at least a beginner kayak course or equivalent experience under your belt. For canoe rentals one person needs to know how to keep the canoe in a straight line, and to change directions quickly. Our dock crew gives a short paddle test to all our guests to ensure everyone is safe on the water.
Can I bring my dog with me?
You are welcome to bring your dog but we highly recommend you rent a canoe. Doggie life jacket are required which you can purchase at many local pet stores these days. Your dog must have previous experience in a canoe so they don’t tip you.
Are there any age restrictions when renting a boat?
If you are a physically strong paddler we have had lots of happy guests put their 5-year-old in the front of a tandem kayak on relatively calm days. On windy days a tandem kayak is easily blown around in the wind and difficult to control with just a young child in the front. In that situation, you are basically a solo kayaker with the child upfront. For canoes you must be very skilled at solo canoeing as canoes are even more difficult to manage in windy conditions tho we do start and end your rental in the islands with a pontoon boat shuttle over and back at no extra charge.
Where are your canoes and paddleboards stored?
We keep our canoes and paddleboards on a dock on the Island. Your rental time will start once you are in control of your boat after we taken you over in our motorized pontoon boat and we will arrange a pickup time to come and get you and bring you back to our offices on the mainland. Please allow for extra time and let us know if you have time sensitive plans.
If my friend is renting a canoe and I am renting a kayak can I have my kayak transferred to the island on the pontoon boat?
Please plan to paddle the kayak over to the island and back. If your friend’s shuttle isn’t full we might be able to accommodate you but note that we are only able to transfer those who have paid for a rental. There are many designated boat taxis in the neighbourhood your friends and family can go across on if they aren’t paddling and just meeting up with you there.
What are you doing about Covid-19?
We are putting the following Covid-19 safety protocols in place: 6′ spaced queue lines when waiting to check-in to the office for your rental and when receiving your boat and equipment; sanitizing boats, paddles, and lifejackets between uses; and limiting the number of passengers being shuttled to the island on our pontoon boat when renting canoes and paddleboards. Staff will be wearing masks when social distancing cannot be maintained. Change-rooms will be available behind our office as well as an outdoor sink with soap for hand-washing. We are cleaning/sanitizing the washroom every hour. For more details click here.